Terms and conditions
Last updated: September 2026
These terms govern the purchase of artisan products on Valor Balear through this website.
Right of withdrawal
As a general rule, you may withdraw from a distance purchase of goods within 14 calendar days of receiving them, subject to the applicable legal exceptions.
To exercise this right, notify us by email quoting your order number. Return shipping costs are borne by the customer unless the product is defective.
Exception: perishable products
The right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly (Article 103(d) of Spain’s consolidated General Consumer Protection Act).
Exception: made-to-measure products
Under Article 103.c) of the LGDCU, the right of withdrawal does not apply to goods made or personalized to the consumer's specifications (bespoke items).
For defective products, the seller bears the return costs and your statutory claims remain unaffected.
Privacy policy (GDPR)
We process contact and business details to respond to enquiries and assess applications from professional sellers. When you request information about entering into a contract or joining the platform, the legal basis is taking precontractual steps at your request; managing accounts, orders, payments, shipping and support linked to a contract is based on performance of that contract. We process data needed to meet applicable tax and reporting obligations, including DAC7 where applicable, on the basis of that legal obligation. Optional marketing communications rely on your consent, which you may withdraw. Do not include identity documents, tax documentation or bank details in the initial form.Privacy policy